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Customs

Familiarise yourself with regulations relating to customs and fees before sending, receiving and trading with other countries.

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Sanctions implemented in the event of the war in Ukraine

Russia's war against Ukraine is ongoing. The current war situation affects customs handling, among other things with a number of export and import bans. We recommend our customers, who trade with Russia, Belarus and certain areas of Ukraine, to use the following channels to obtain the latest updated information on what applies at any given time.

Norway: Import and export restrictions towards Russia - Tolletaten (in Norwegian)

Sweden: The Ukraine war and customs clearance - Tullverket (in Swedish)

Denmark: The situation in Ukraine | Toldstyrelsen (in Danish)

About customs

Professional assistance for customs management is included in several of our services, where we help you manage time-consuming paperwork efficiently and adapt the customs management to your specific needs. In those cases where you need to control which documents you need, you will find useful information below.

We need this information to be able to carry out proper export and import clearance (in case of customs clearance) in the recipient country outside of the EU and Åland. It is important that the documentation is accurate and complete since the customs authorities' classification of the goods, the determination of VAT and any customs and import duties are based on the information from this documentation. Please note that you as the sender are always responsible for attaching the correct customs documents. Carefully fill out all the necessary fields in the various documents. If there's information missing, your goods may be delayed.

As a sender, it is important to check that you have applied for an EORI number to avoid delays at the customs. It is important that you have obtained the EORI number before your cargo is loaded, otherwise your cargo may not move. You apply for this on the Swedish Customs Agency's website.

Place your customs documents in a plastic pocket that is visible on your shipment. Write in English if the shipment is going to countries other than Norway or Åland.

Get started with customs

In order for the customs clearance to go quickly and efficiently, you need to know a little about which rules apply and which customs documentation is required.

Read more about VOEC - VAT On E-Commerce in Norway.

Transport documents

Depending on which item you send you should attach different forms of documents. Below you find what you have to attach and what it should contain.

Goods

  • Transport label
  • One of the following: Trade invoice/Commercial Invoice or two copies of a Proforma invoice
  • CMR shipping bill
  • A collection invoice, only for bulk shipments

Parcels (goods under 35 kg)

  • Transport label
  • One of the following: Trade invoice/Commercial Invoice or two copies of a Proforma invoice
  • CMR shipping bill

Temperature-regulated items

When you export temperature-regulated items that require customs, we manage this for you unless we have agreed on something else. If you need advice and help, you should contact your sales person in charge or contact us at one of the following telephone numbers:

Trade invoice/Commercial Invoice or Proforma Invoice

Goods that are to be transported outside of the EU must always have a description of the contents and thus have an invoice attached. Whether you should enclose a commercial invoice or proforma invoice can be explained in the following way:

Commercial invoice
This is a payment invoice that is attached with the goods, i.e. an invoice containing payment details for your recipient.

Download an example of a trade invoice here (PDF)

Commercial Invoice
In some cases, maybe the invoice for your customer shouldn't be attached on the item itself - then a Commercial Invoice will be attached instead. This indicates the value of the goods in order for them to be cleared through customs.

Download an example of a commercial invoice here (PDF)

Proforma Invoice
Can be used for deliveries that you do not pay or charge for, eg:

  • Replacement and warranty products
  • Samples, promotional items
  • Gifts
  • Returns
  • Advertising material

The proforma should say: “No charge. Value for customs purposes only ”.

Download an example of a proforma invoice here (PDF)

Regardless of which of the above you use, the following information should always be provided:

  • The order or reference number.
  • The name of the seller, buyer/recipient and address to them both.
  • Day when the invoice was issued and the invoice number.
  • The EORI number, the seller's EORI number and buyer's VAT number.
  • The delivery and payment terms.
  • The number of parcels, weight (gross/net). Note that some items require you to specify units other than weight. Ex. liter for fruit juices or length for carpets. You can find information about what this applies to at tullverket.se.
  • The number of and a detailed description of the content and weight per tariff number.
  • The tariff number including any Y codes (all types of goods have a tariff number and possibly a Y code)
  • The country of origin, value and total value in currency type.
  • Any discounts such as invoice declaration (- declaration declaring that the goods are of European origin, see further information below).
  • Place, date and signature

Commercial list of goods

In order to streamline and facilitate customs clearance and provide a better customs clearance price, a commercial list of goods is required. On the list of goods, you must merge the equal tariff numbers with the same country of origin into one row. Weight and value should also be combined on the line.

Ex. If you ship 20 pairs of shoes that are made in the same country of origin with the same tariff number listed on several rows in a trade invoice - then these can be merged into one line on the goods list.

The commercial list of goods must be consistent with the trade invoice in respect of the item description, tariff number, country of origin, value, weight and total amount.

Transport label

This is the address card. Below we have specified what information should be included on the transport label. Remember that for shipments to countries outside of the EU, all the fields regarding content, value and the number of enclosed invoices/customs documents must be completed.

  • The name, address, telephone number and fax number of the sender and recipient
  • The reason for the export (does not apply to commodities)
  • A detailed description of the content, including the quantity
  • The number of enclosed invoices/customs documents
  • The weight and country of origin
  • The content value (cannot be set to SEK 0)
  • How you, as a sender, want the parcel to be handled if it cannot be delivered
  • The date and your signature

CMR waybill

A CMR waybill is an international waybill, which is specific for each customer. For some of our business areas, we pick out these CMR waybills for you when you order a shipment from us. The waybill states, among other things: sender, recipient, parcel, weight, space, place of departure, place of arrival etc. We help you to fill in the CMR waybill when you book the transport, unless you want something else.

If you need to fill in a CMR waybill for your product yourself, the following fields must be filled in. Note that you can never mix different countries on the same CMR waybill.

  • The sender's and recipient's name and address (for BulkSplit, state: sender, receiving terminal and the delegate's name and address)
  • The number of load carriers/pallets
  • The number of attached customs documents
  • A specification of service
    • Parcels/Pallets
    • The number of load carriers per service (that is, if you send a consignment with several different services, you must state the number of carriers for each specific service, eg 2 cargo letters, 3 carriers business parcels etc.)
    • Weight per load carrier
  • For EDI shipments, check the box "EDI shipment"
  • Total weight (gross and net)
  • The recipient/agent (those who will pay the entry fees)
  • The sender's signature, city and date
     

Download:

Commercial invoice (PDF)
Proforma invoice (PDF)
 

Other information

Delegate
When you send BulkSplit to Norway, you need a delegate in the receiving country, who will make the tax return to the country's tax office. The delegate therefore needs to be registered in the receiving country. We can help you with this if you do not have a delegate. Contact your salesperson for assistance.

Export permits and export restrictions
For certain types of goods, you must attach a special export permit. Different countries have different rules for which export permits are required. As an exporter you are always responsible for finding out which rules apply. You will find more information at for example the Export Council.

Certificate of origin - EUR 1 or invoice declaration
Origin goods sent to countries with which the EU has free trade agreements can be exempted in whole or in part from customs duties. In such cases, either the movement certificate EUR 1 must be attached or the invoice declaration must be written or stamped on the invoice. Contact the Export Council, the Customs Administration or your Chamber of Commerce for more information on rules regarding the declaration of origin.

You can order the EUR 1 movement certificate from one of Sweden's chambers of commerce. The certificate must bear the stamp and signature of the Swedish Customs before it is attached to the consignment. The following information must be stated on the EUR 1:

  • The name and address of the exporter and recipient
  • The continuous numbering of goods type (parcel numberthe number of parcels/the product type)
  • The certificate from the Customs Administration (Tullverket)
  • The country of origin of the goods
  • The receiving country
  • The gross weight/kg
  • The invoice number/date
  • The exporter's signature (written in advance)

If you use an invoice declaration, the following must be stated on the invoice "The exporter of the products covered by this document (customs authorization no…) declares that, except where otherwise indicated, these products are of EEA preferential origin."

If your parcels and pallets with originating goods exceed SEK 64,000 (in some countries max SEK 55,000), you must have a special permit from the Customs Administration (Tullverket) to be able to use the invoice declaration. Enter your permit number when writing/stamping the invoice declaration.

Entry rules/entry permit
For the current import rules, contact the Export Council or the embassy, ​​the customs or the consulate in the recipient country.

Questions
If you are going to send a Quickpack product, express courier by air, you can reach us at 0771-269 269.

If you are sending a temperature-regulated transport, you can reach us at:

If you send any of the other products, you can reach us at 020-765 000.

Other relevant websites you can visit:

The Customs Administration/Tullverket: www.tullverket.se
The Export Council: www.swedishtrade.se