Help with tracking of parcels and goods

Track and trace

Frequently asked questions

  • Your shipment may have been delayed for the following reasons: the wrong address has been used, for example, the PO box address instead of the street address, insufficient packaging, insufficient documentation for customs clearance or because some company names sound like a person (to avoid this use the word company, Ltd. etc.).

    If you are a consumer and you are waiting for a parcel that has not arrived, first contact the company that sent you the parcel. To enquire about a home delivery, call us on +46 (0)8-120 245 24.

    If you are a Bring customer and have sent a parcel that has not arrived, first search using Mybring.

    If you require further assistance, contact us at or on +46 (0)20-765 000 and we will help you.

  • If you are the recipient, first contact the company that sent the shipment.

    If you are the sender and a shipment has been damaged, delayed or lost because of our handling of it, you can make a complaint. Complete the form on our customer service page and we will get back to you.

  • If you have your waybill number/tracking number, you can use our cargo tracking.

    If you cannot find it in the cargo search, call our traffic customer service on +46 (0)40-680 62 50 (please have your waybill number or tracking number ready to make it easier for us to help you).