Frequently asked questions

General questions

  • You can track your parcel by entering the parcel number on our tracking page or in the search field at the top of the page. Here you can find all the information you need to track your shipment or see when we will deliver your mail.

  • If a shipment has been damaged, delayed or lost because of Bring’s handling of it, you can make a complaint. Complete the complaint form and we will get back to you. Note that, as a recipient, you should always make your complaint directly to whoever sent you the shipment.

  • When you have received your verification code from the company the parcel should be returned to. You can create your return shipping label on our returns page (in Swedish).

  • The price quoted when you order is based on the details you gave concerning weight, size and measurements. The weight and measurements of the parcel are always subsequently checked and it is priced according to the correct information, which is why the price quoted does not always match the price charged.

    If you have more invoicing questions, please contact invoicing.se@bring.com.

  • You can book a pick-up by logging in to Mybring or calling 020-765 000 (domestic) or +46 8 400 00 765 (foreign).

  • If you are a contract customer with a returns contract, you can book returns in Mybring. If you have a verification code, you can book returns here (in Swedish)

About parcels

  • You can track your parcel by entering the parcel number on our tracking page or in the search field at the top of the page. Here you can find all the information you need to track your shipment or see when we will deliver your mail.

  • If a parcel is damaged, delayed or lost as a result of Bring's handling, you can submit a complaint. Complete the complaint form and we will get back to you. Note that, as a recipient, you should always make your complaint directly to whoever sent you the shipment.

  • Book your pick-up using Mybring or by calling 020-765 000 (domestic) or +46 8 400 00 765 (foreign).

    The order must be placed by 12.00 noon at the latest for pick-up the same day. The cargo will then be picked up between 1.00 pm and 4.00 pm the same day. Note that pick-up does not need to be booked separately for courier or express services.

  • Your goods may have been delayed for the following reasons: the wrong address has been used, for example, the PO box address instead of the street address, insufficient packaging, insufficient documentation for customs clearance or because some company names sound like a person (to avoid this use the word company, Ltd. etc. when sending something to a company).

    If you are a consumer and you are waiting for a parcel that has not arrived, contact the company that sent you the parcel.

    If you are a Bring customer and have sent a parcel that has not arrived, first search using Mybring. If you require further assistance, contact us at cs@bring.com, or on 020-765 000 (domestic) or +46 8 400 00 765 (foreign) and we will help you.

About cargo

  • Your items are insured under the conditions of the agreement you signed with us, which means you will receive compensation in case of loss or damage. However, liability is limited and it does not always cover the value of the cargo. If you want to take out extra cargo insurance, you can do this on our insurance page.