Customer service

Below you will find answers to the most frequently asked questions we get.

Where is my shipment or mail?

On our tracking page you can find all the information you need to track your shipment or see when we will deliver your mail.

What do I do if my parcel has been damaged or has not arrived?

If a shipment has been damaged, delayed or lost because of Bring’s handling of it, you can make a complaint. Complete the form at the bottom of this page and we will get back to you. Note that, as a recipient, you should always make your complaint directly to whoever sent you the shipment.

How do I book pick-up of my parcel?

Book your pick-up using Mybring. The order must be placed by 12.00 noon at the latest for pick-up the same day. The cargo will be picked up between 1.00 pm and 4.00 pm the same day. Note that collection does not need to be booked separately for courier or express services.

Read more frequently asked questions.

18.11.2019 PAU’s strike continues in Finland

The Finnish Seafarers' Union will start a sympathy strike today Monday November 18th. As of now, we have no information regarding how or if this will affect our deliveries to consumers in Finland.

The latest information from Posti can be found on their website.

14.11.2019 Posti Finland still on strike

Posti Finland is still on strike. The parties couldn't agree during yesterday's collective agreement negotiation and the negotiation will resume on November 15th. This means that many of our deliveries will be delayed by up to several days.

We apologize for the problems that PAU's strike causes and will update the information here continuously.

12.11.2019 Posti Finland on strike

Right now the Finnish Postal and Logistics Union, PAU, is on strike and the strike is scheduled to last for two weeks, November 11-24th. This may result in delivery delays.

We assess that our parcel deliveries (PickUp Parcel/Bulk and Home Delivery Parcel) distributed by Posti are at risk of being delayed, possibly up to several days. Terminals, collection points and parcel lockers will remain open as usual to receive and deliver parcels. More information can be found on Posti's website.

We apologize for the uncertainty and disadvantages that PAU's strike causes and thank our customers' for understanding.

Has something gone wrong with our delivery? Here, as a Bring customer, you can make a complaint about your shipment. Note that, as a recipient, you should always make your complaint directly to whoever sent you the shipment.

There are different complaints procedures depending on the type of shipment you sent.

Select the type of shipment below:

• Complaint about a courier, please contact your local courier’s office
• Complaint about an express courier
• Complaint about mail, call +46 (0)200-211 911
• Complaint about a parcel
• Complaint about a home delivery
• Complaint about domestic cargo
• Complaint about international cargo, please contact your local office
• Complaint about temperature-regulated transport