Tracking

Tracking by shipment- or reference number

eks: AB01234567890NO

FAQs about tracking

  • My parcel has not arrived. What can be the reason?

    Your shipment may have been delayed for the following reasons: the wrong address has been used, for example, the PO box address instead of the street address, insufficient packaging, insufficient documentation for customs clearance or because some company names sound like a person (to avoid this use the word company, Ltd. etc.).

    If you are a consumer and you are waiting for a parcel that has not arrived, first contact the company that sent you the parcel. To enquire about a home delivery, call us on +46 (0)8-120 245 40 and if you are trying to track a small parcel, you can reach our recipient service on +46 (0)200 - 211 911.

    If you are a Bring customer and have sent a parcel that has not arrived, first search using Mybring.

    If you require further assistance, contact us at cs@bring.com or on +46 (0)20-765 000 and we will help you.

  • What do I do if my parcel has been damaged or delayed and I need to make a complaint?

    If you are the recipient, first contact the company that sent the shipment.

    If you are the sender and a shipment has been damaged, delayed or lost because of our handling of it, you can make a complaint. Complete the form on our customer service page and we will get back to you.

  • What do I do if Bring has put a slip through my door looking for me?

    Our postman could not find your name and was therefore unable to deliver your mail. To be able to deliver your mail we need additional information. Click here to complete a form or call our recipient service on +46 (0)200-211 911.

  • I want to track my deliveries using the app. What do I do?

    Here you can download the iPhone app
    Here you can download the Android app

    The tracking app is designed for consumers and your deliveries. Once you have registered your mobile phone number and e-mail, we can automatically find parcels that are on their way to you. For this to work, the company you ordered from must have registered your mobile phone number or e-mail address. We then check constantly if any parcels are on their way to you and update the status in your tracking app.

    Find out more about the app and its terms and conditions here.

  • When will you deliver my mail?

    Use the search field at the top of this page beside the Bring logo and search for a postcode or city to find out which days we deliver mail to you.

  • What do I do if my mail has not arrived?

    If your mail has gone missing it is important that you contact us so that we can check what address details we have for you. We will also check that the shipment that has gone missing was sent using our services. Call us on +46 (0)200 - 211 911.

  • Where is my domestic cargo?

    If you have your waybill number/tracking number, you can use our cargo tracking.

    If you cannot find it in the cargo search, call our traffic customer service on +46 (0)40-680 62 50 (please have your waybill number or tracking number ready to make it easier for us to help you).