Below you will find answers to the most frequently asked questions we get.
Where is my shipment or mail?
On our tracking page you can find all the information you need to track your shipment or see when we will deliver your mail.
What do I do if my parcel has been damaged or has not arrived?
If a shipment has been damaged, delayed or lost because of Bring’s handling of it, you can make a complaint. Complete the
form at the bottom of this page and we will get back to you. Note that, as a recipient, you should always make your complaint
directly to whoever sent you the shipment.
How do I book pick-up of my parcel?
Book your pick-up using Mybring. The order must be placed by 12.00 noon at the latest for pick-up the same day. The cargo will be picked up between 1.00
pm and 4.00 pm the same day. Note that collection does not need to be booked separately for courier or express services.